I'll upload them to Dropbox and post the link.We’ve put all the mainstream browsers currently available for desktop computers through their paces on a Windows-based test machine, but all are available for macOS, Linux, iOS and Android unless otherwise stated. PS: It looks like the attachments didn't make it. Should I rename that file? Is it likely to cause problems with Time Matters? It's in C:\TMW8, where Time Matters installed itself. Every time I restart Word, that add-in re-enables itself. I'm only allowed 3 attachments, so I don't have a screen capture for that. I checked the add-ins and the tm8word.dot add-in was back. I restarted Word, but the error was still there. It's one of the worst pieces of software I have ever had to deal with. I have had all kinds of problems with it in the past and not only in Word. The tm8word.dot file belongs to a case management program called Time Matters. I didn't think to get a screen capture before starting, but I am positive that neither of these were enabled the first time I checked. I went back to the Add-Ins dialog and found that there were now 2 add-ins: Person Name () and tm8word.dot. Then I restarted Word and tested the citations. I found just 1 add-in, from SnagIt, a screen capture utility, and disabled it. So I restarted Word and went to the Add-Ins dialog. When I ran it in Safe Mode, the bibliography citation error disappeared. One final thing you might try is to close Word, delete Word's 'BuildingBlocks.dotx' file, then re-starting Word. Deleting the Data key does resolve some problems I'm unaware of anything being solved by messing with the Options key. The registry 'fix' you refer to amounts to invalidating two Word-related keys - the Data key and the Options key, so as to force Word to recreate them next time it starts. Disable that one and either delete or replace it.įailing that, try repairing the Office installation (via Word Options|Resources|Diagnose). Re-start Word and disable all third-party addins, re-starting each one in turn and testing until you find which one causes the problem. If so, a rogue third-party addin is the most likely cause of the problem. If that isn't the case, or doesn't resolve things, the next step would be to start Word in Safe Mode (hold down the Ctrl key while starting Word) and see if the reference updates correctly. Simply dragging it into the current document from the master list (assuming it's there) should solve that. In that case the problem would be due to the referenced document not being included in the current document's reference list. I've seen this happen when the citation hasn't been inserted into the current document directly, but has been copied from another document - especially if it's in a footnote.
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